Thanks for shopping with Flovexchictrend.

At Flovexchictrend, we are committed to selling the highest quality socks and because of this, we rarely run into problems. But we understand that sometimes things just don’t go as planned and a return or refund is required.

We want all of our customers to be to be completely happy with our service and our socks, so our returns and exchange policy is a breeze.

Change of mind?

If you are not happy with the cool socks we sent you please drop us an email or give us a call to let us know. We will ask you to return them to us within 30 days of receipt so don’t delay. You must include a note in with your return including your name and order number so that we are able to issue a refund, remember we cannot issue a refund if we do not know who placed it. Once we receive your return we will happily issue a full refund, excluding original postage costs. You will need to cover return postage costs for any returned socks.

Socks returned for change of mind need to be unworn, in their original unopened packaging and in the same condition that they were received.

Received faulty or damaged socks?

If you received a faulty pair of socks, apart from being really sorry, we will send you a new pair of socks or will credit you with a full refund including shipping costs the choice is yours. Please contact us via email, sending us some images showing the fault/damage, and we will endeavour to correct the situation as soon as possible.

Received incorrect socks?

If we made a mistake with your order (we are mere mortals and sometimes make boo boos), again please contact us in the first instance and we will rectify whatever went wrong! We can provide a refund or exchange, once the incorrect socks are returned and, of course, we will cover return postage for our error!

Incorrect shipping details entered?

If you made a mistake, or your computer auto-filled your shipping address incorrectly, please contact us by phone or email as soon as possible. We hope we are able to catch your order before it goes out with the postie and therefore send them on their way to the correct place. As we pride ourselves on fast despatch time please don’t delay.

If your order has already been shipped, or should you not notice you have entered an incorrect address and your order gets returned to us, we unfortunately pass on a $15 Return to Sender Fee/Restocking fee. This is to cover the fee that Australia Post charges us for every returned package. We will deduct this amount from any refund owing to you or provide you with store credit, minus this fee, to make a purchase with the correct shipping details. Again, please contact us to chat about this.

Lost Package?

When you place your order we pack and send as soon as possible – usually the very next business day! When your order is ready to go you will be sent an email notification with tracking via Australia Post. Please check your junk folders if you haven’t seen it. The Australia Post tracking number will provide you with information on where your order is and when it was delivered. If you dispute the delivery please contact Australia Post or your local Post Office as they will be able to provide you with further information via their detailed tracking system. If that fails to solve the issue please contact us and we will try and resolve the issue with Australia Post on your behalf.